J V Tilers Ltd

Reviews about J V Tilers Ltd

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  gemma culley Review added: 2018.09.23

  ★ ☆ ☆ ☆ ☆
  The worst customer service I've ever experienced with no exaggeration. I have a single loose floor tile which I first contacted them about almost 3 months ago. They told me they did not work weekends and their last appointments Mon-Fri were 3pm so I had to finish work early in order for them to come and mend it. 6 weeks later a date was agreed, I finished work early and they never showed up. I phoned them and said I was unable to finish work early again, they'd missed the appointment, and therefore they needed to sort it. Plus I wanted a reason as to why they'd not showed up. They said they'd come on a Saturday (despite originally saying they don't work weekends) and would phone when they were in the area. 4 Saturdays later they still hadn't contacted me about fixing it or given me any explanation as to why they hadn't attended the first appointment. Last Saturday I rang them on a mobile number I'd managed to get hold of and was told they'd forgot about me! I was assured that they would contact me on Monday once they were in the office to get this sorted before Xmas (which is next Sunday), it is now 9:30pm on Monday and guess what? Nothing, no phone calls, no explanations, nothing. I have no choice but to try and work with this incompetence due to the house being under warranty from the developer, but if you are paying customers I strongly advise to stay away from this company. If over 3 months isn't enough to fix a single loose tile, I dread to think what happens on bigger jobs!

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